At Adventure Gear Albury, we want you to love your gear. If something isn’t right, we’re here to help.
Choose carefully, as we do not offer refunds for change‑of‑mind purchases.
We are happy to provide either:
• A store credit in the form of a gift card, or
• An exchange for another product
To be eligible, products must be:
• Unused and in original condition
• Unworn, unwashed and free from odours
• Returned with all original tags and packaging
Please note: Sale items may be eligible for exchange only unless faulty.
If an item needs to be posted back to Adventure Gear Albury, or a replacement needs to be posted to the customer, postage costs are the responsibility of the customer.
If your item is faulty, damaged, or not performing as expected, we will assess it under Australian Consumer Law.
You may be entitled to:
• A repair
• A replacement
• Or a refund
We will always work with you to resolve product issues quickly and fairly.
Many of our brands offer manufacturer warranties. We can assist with:
• Submitting warranty claims
• Communicating with the supplier
• Organising repairs or replacements
Please provide proof of purchase and photos of the issue to help speed up the process.
To lodge a return or warranty claim, please contact us:
• In‑store: Adventure Gear Albury
• Phone: 02 60 216200
• Email: sales@adventuregearonline.com.au
Once your return is approved and any stock is received in original saleable condition, a gift card will be issued to your email address within 2–3 business days.
